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Technical Customer Services Manager

i4 Recruitment Jobs


Posted by: i4 Recruitment
View all jobs from i4 Recruitment
Address: Saxon House
Hellesdon Park Rd
Norwich
NR6 5DR
Contact Details: 0845 226 0677
Date Posted 8th Aug 2008
Reference Code: PC00527
View Since Posting: 155
Salary: £28000 - £35000 per annum + package
Vacancy Location: Great Yarmouth
Full Description:
My client, a specialist in the field of Radio and Satellite Communications technologies, are seeking to appoint a Technical Customer Services Manager who will be in charge of 7 technical support engineers. Responsibilities include the day-to-day management and motivation of a team of technical advisors who provide telephone support to external clients

You will ensure that your team's technical and product knowledge is kept up to date to enable premium service levels as well as applying your knowledge of technical and contractual issues.

You will be pivotal in enhancing their reputation and position in the market through the continuous delivery of first class support services - designing and implementing strategic, cost effective, customer service processes and continuously driving improvements in support service satisfaction KPIs.

Other important activities include working closely with the Board to identify, present and push through strategic service initiatives, foster effective customer relationships and improve customer loyalty/retention, manage customer complaints and handle escalated issues to resolve problem areas , enhance current best practice for call handling. This exciting and challenging position offers an excellent salary and benefits package for the right applicant.